Key Points
- PMI Business Solutions Philippines has opened an expanded site at 8 Rockwell in Makati and plans to create more than 80 positions.
- PMIBS began operating in 2021, initially focused on finance and IT services for about 20 markets.
- The hub now has 519 professionals supporting PMI operations in 160 markets.
- It provides roughly 600 specialized services across finance, HR, IT, commercial operations, data analytics, supply chain, project management and fleet services.
- PMI says the center will increasingly use AI to support more complex and higher-value work.
- The Makati operation is PMI's second global business services center worldwide and its first in Asia.
- PMI did not disclose the size of the expansion or the amount invested.
2Firsts
September 24, 2026
Philip Morris International has expanded its global business services operation in Makati, Philippines, with PMI Business Solutions Philippines, or PMIBS, planning to add more than 80 positions as the center moves toward more technology-driven and higher-value work.
PMIBS opened a new expansion site at 8 Rockwell on September 14 as it marked its fifth anniversary. The company did not disclose the size of the expansion or the investment involved.
When the center began operations in 2021, it was focused mainly on finance and information technology services for about 20 markets. PMIBS now says 519 Manila-based professionals deliver roughly 600 specialized services supporting PMI operations across 160 markets worldwide.
Services Expand Beyond Finance and IT
The hub's functions have expanded beyond its original finance and IT remit to include human resources, commercial operations, data analytics, supply chain, project management and fleet services.
PMIBS President Harry Tan Jr. said the center's first five years focused on building capabilities, while the next stage will involve greater use of artificial intelligence to enable employees to perform more complex and higher-value work.
PMI Vice President of Global Business Services Edvinas Katilius said PMI markets around the world now receive expertise, solutions and insights from Manila, describing the capability center as a strategic investment in building expertise.
The expansion event also included an AI hackathon in which local technology teams worked on operational challenges using generative and analytical tools.
More Than 80 New Positions Planned
The expansion will create more than 80 new positions, according to Daily Tribune and The Philippine Star.
PMIBS said its future hiring will increasingly focus on technology and higher-value services as it expands the role of Philippine-based professionals within PMI's global operations.
The company has not disclosed a timetable or detailed breakdown for the new positions, nor has it released the capital expenditure associated with the expanded facility.
The Makati operation is PMI's second global business services center worldwide and its first in Asia.
Market Coverage Grows From About 20 to 160
PMIBS has significantly expanded its geographic reach since its establishment.
The operation supported about 20 markets in 2021. By 2026, PMI says the Manila hub was providing around 600 services to operations across 160 markets.
Its role has consequently expanded from standardized back-office functions into areas including data analytics, supply-chain support, commercial services and project management.
PMIBS says its next phase will focus on developing future-ready talent, scaling its capabilities and using AI across global business services.
PMIBS and PMFTC Operate Under PMI's Philippines Business
PMIBS operates alongside Philip Morris Fortune Tobacco Corp., or PMFTC, within PMI's Philippine business structure.
PMFTC President Zhenya Ivanov said the services center would continue to support PMI's broader transformation and growth.
Unlike PMI's tobacco product manufacturing and commercial operations in the Philippines, PMIBS primarily performs internal global business-services functions. Its remit has expanded from conventional finance and IT support into technology, data, supply-chain and other corporate functions.
The latest expansion increases the scale of PMI's Philippine-based global services operation, although the company has not disclosed the financial investment in the new facility.
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Cover Image: The Philippine Star
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